At Luxline, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process, subject to the following conditions:   

Returns and Exchanges:

• You have 7 days from the date of receiving your order to request a return or exchange.

• To be eligible for a return or exchange, the item(s) must be in their original, unused condition and in the original packaging, including all tags, labels, and accessories.

• Proof of purchase (e.g., order confirmation email or receipt) is required for all returns and exchanges.

Damaged Items Due to Delivery:

• If your order arrives damaged due to shipping, please notify us immediately by submitting a request to hello@luxline.ae within 48 hours of receiving the products.

• In your email, please include clear proof of the damage, such as photographs of the damaged item(s) and the packaging.

• Our customer service team will review your request and provide instructions on how to proceed.

How to Initiate a Return or Exchange:

1. Contact Us: Please email us at hello@luxline.ae within the specified timeframe (7 days for returns/exchanges, 48 hours for delivery damage). Include your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange. For damaged items, please attach the required photographic evidence.

2. Assessment: Our customer service team will review your request and provide you with further instructions, including the return shipping address if applicable.   

3. Return Shipping: For returns and exchanges (excluding damaged items reported within 48 hours), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe return of the item(s).

4. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the conditions outlined in this policy (original packaging, unused condition).

5. Resolution:

• Returns: If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow [Specify time frame, e.g., 7-10 business days] for the refund to reflect in your account.
  

• Exchanges: If your exchange is approved and the requested item is in stock, we will ship the new item to you. You may be required to pay any price difference if the exchange item is of a higher value.

• Damaged Items: Upon approval of your claim for damaged items due to delivery, we will offer a replacement (subject to availability) or a full refund, including any shipping charges.

Exceptions:

• Items purchased during sale or promotional periods may have a modified return or exchange policy, which will be clearly stated at the time of purchase.

Luxline reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

If you have any questions or require further assistance, please do not hesitate to contact us at hello@luxline.ae.